Home›About›Contact
a quiet Japanese garden

Contact

The most useful message you can send us is that something here is wrong. Please send it bluntly.

Before anything elseIf you need help right now

This page is not for emergencies

Nobody watches this inbox at three in the morning. If you need help in Japan now: 119 for an ambulance or fire, 110 for police, #8000 for a child who is unwell at night. An ambulance is free.

If you need something booked, translated or telephoned, your hotel front desk will do it faster than anyone, and the inn at the main station will do it in English.

What we would like to hearFive things worth writing to us about

1. Something here is wrong

A telephone number that does not work, a closing day that has changed, a price that is out of date, a place that has shut. This is the most useful message you can send us, and we would rather hear it bluntly than not at all.

Tell us the page and what you found. We will correct it and mark it as checked.

2. Please remove something

A photograph, a description, or a mention of a business. A single line is enough, and you do not have to explain yourself.

Two kinds of request are acted on first and questioned afterwards: a photograph in which a child can be recognised, and a photograph you own that we are using without the right licence. Both are taken down while we check, not after.

3. You know a place we have missed

Especially if you live there. We are more interested in the restaurant your family has gone to for twenty years than in anywhere already on every list.

If it is somewhere that would suffer from crowds, say so — we would rather leave it out than spoil it.

4. You are a place we have listed

If we have described your business and got something wrong, or you would prefer not to be listed at all, tell us. We will change it or remove it, and we will not ask you to pay to be corrected.

Nothing on this site is a paid listing, and nothing can be bought.

5. You want to advertise

Advertising space is sold on this site, including a single yearly sponsor slot on each of the 47 prefecture pages, and space on the pages about staying, eating and getting around.

What we will tell you: the pages, the readers and the position. What we will not sell: a mention in our own text, or a change to the order of anything we have written.

How to reach usAnd what to expect

The address

lets@neuro-hive.jp

Write in English or Japanese. One person reads this inbox, so a short message with the page address in it gets fixed fastest.

Language
English or Japanese
What to include
The page, and what is wrong. A screenshot helps
What not to include
Never send us your passport, card details or anything about a child. We do not need any of it

What we will do

Corrections
Checked, then fixed
Removals
Photographs of children and licence complaints: removed first. Everything else: reviewed and answered
Privacy requests
See the privacy page. In most cases we hold nothing about you at all
What we will not do
Sell your message, add you to a mailing list, or pass it to a business we have listed

The other pages in this section

Photo credits are listed on every page that uses photographs, and gathered on the Photo credits page.
Photo: by lumoplank (CC0), via Wikimedia Commons
Photo credits and licences
⚲Map ✉Phrases ⚠Emergency